Privacy policy

Matsui Kogyo Co., Ltd. (hereinafter referred to as "the Company") regards the protection of customers' personal information as an important responsibility. We have established the following Privacy Policy and manage personal information appropriately.

1. Personal Information We Collect

In order to provide information about our products, services, and various events, the Company may collect the following information:

  • Name
  • Address
  • Phone number
  • Email address
  • Shipping information
  • Other information necessary for transactions

Please note that the Company does not collect or store credit card information; such information is securely processed by payment service providers (such as Shopify Payments).

2. Purposes of Use

Personal information we collect will be used for the following purposes:

  • To confirm, ship, and communicate about orders
  • To respond to inquiries
  • To send email newsletters (sent only to customers who have given their consent)
  • To improve our services and manage quality
  • To comply with laws and regulations

3. Email Communications

The Company may send emails to provide information about our products, services, and various events. Emails are sent only to customers who have given their prior consent. If you wish to unsubscribe, you may do so at any time via the link in the email or by contacting us at the address below.

4. Provision to Third Parties and Outsourcing

The Company will not provide personal information to third parties except in the following cases:

  • When the individual has given consent
  • When providing information to contractors, such as shipping carriers and payment service providers, to the extent necessary for business operations
  • When disclosure is required by law

In addition, the Company uses the platform provided by Shopify Inc. to operate its online store, and personal information collected is stored on Shopify's servers.

5. Security Measures

The Company takes appropriate security measures to prevent the leakage, loss, or damage of personal information.

6. Disclosure, Correction, and Deletion of Personal Information

If a customer requests the disclosure, correction, or deletion of their own personal information, the Company will respond appropriately in accordance with applicable laws. To make a request, please contact us at the address below.

7. Use of Cookies and Similar Technologies

The Company may use cookies and similar technologies to understand how our website is used and to improve our services. When we use access analysis tools such as Google Analytics, information collected by such tools may be provided to Google. You can refuse to accept cookies by adjusting your browser settings.

8. Revisions to This Privacy Policy

The Company may revise this Policy in response to changes in laws and regulations or in our services. Any revisions will be announced on this page.

9. Contact

For inquiries regarding this Policy, please contact:

Company name: MATSUI INDUSTRIES CO., LTD.
Representative: Miharu Matsui,
Representative Director Address: 31-2 Gomyo, Yamasaki-cho, Shiso City, Hyogo 671-2554, Japan
Phone: +81-790-62-0712
Email: contact@matsui-pallet.com

Established: July 15, 2026