Legal notice
Seller
MATSUI INDUSTRIES CO., LTD.
Head of Operations
Miharu Matsui
Address
31-2 Gomyo, Yamasaki-cho, Shiso City, Hyogo 671-2554, Japan
Phone Number
+81-790-62-0712
Email Address
Support Hours
Weekdays 8:00 AM – 5:00 PM (JST) (Inquiries received on weekends and holidays will be handled in order from the next business day.)
Product Prices
The price shown on each product page (tax included).
Fees Other Than the Product Price
Shipping fees (see below) *If paying by bank transfer, the transfer fee is to be borne by the customer.
Shipping Fees
Shipping fees vary depending on the delivery area and the shipping size of the product (S, M, L, etc.). The shipping fee can be confirmed on the checkout screen. For large items, a separate quotation will be provided. *Because shipping fees for large items vary depending on the delivery area, quantity, and shipping method, we will provide a quotation after your order is placed. Please refer to the estimates below.
Delivery Time
Orders will be shipped within 30 business days after order confirmation. Made-to-order products will be delivered approximately 3–4 weeks after order confirmation (approximately 8 weeks for fan-shaped products).
Payment Methods and Timing
Credit cards (Visa / Mastercard / American Express), Apple Pay, Google Pay, Shop Pay, and PayPal are accepted. Payment is processed at the time your order is confirmed.
Returns & Exchanges
Returns Due to Customer Convenience
All products in our online store are, as a rule, made to order. For this reason, we do not accept returns, exchanges, or cancellations for reasons of customer convenience.
If there is a problem attributable to us—such as a defect, damage, or delivery of the wrong item—please contact us within 7 days of the product's arrival. For details, please see our Returns & Exchanges Policy.